ISO 13407 Human centred design processes for interactive systems (eng)
ISO 13407 provides guidance on achieving quality in use by incorporating user centred design activities throughout the life cycle of interactive computer-based systems. It describes user centred design as a multi-disciplinary activity, which incorporates human factors and ergonomics knowledge and techniques with the objective of enhancing effectiveness and productivity, improving human working conditions, and counteracting the possible adverse effects of use on human health, safety and performance.
There are four user centred design activities that need to start at the earliest stages of a project. These are to:
The iterative nature of these activities is illustrated in Figure 1. The process involves iterating until the objectives are satisfied.
The sequence in which these are performed and the level of effort and detail that is appropriate varies depending on the design environment and the stage of the design process.
Figure 1 - The interdependence of user centred design activities
ISO TR 18529: Human-centred lifecycle process descriptions
The EC INUSE project developed a structured and formalised definition of the human-centred processes described in ISO 13407. An improved version has subsequently been published as ISO TR 18529. It is intended to make the contents of ISO 13407 accessible to software processes assessment and improvement specialists and to those familiar with or involved in process modeling. It can be used in the specification, assessment and improvement of the human-centred processes in system development and operation.
Table 1. Human-centred design processes and their base practices